ALL SALES ARE FINAL. REFUNDS/EXCHANGES: No refunds or exchanges are accepted for customized/personalized items. In the event of a spelling/design error or a quality issue is made on the part of The Mom Cave & Co, the item will be fixed or replaced to the best of our ability. In the event that we are unable to fix or replace said item, a refund will be issued. If your item is back ordered and your wish to cancel your order we will issue you a refund. No item will be fixed or replaced after you have washed the item as The Mom Cave & Co cant guarantee you washed the item as directed. CANCELLATION POLICY: Cancelled orders are only accepted within 24 hours of receipt of payment. Cancellations will not be accepted after 24 hours of receipt of payment. There will be a 30% restocking fee for all cancelled orders. All items are made to order unless noted otherwise. PURCHASER ERRORS: In the event of a spelling/design error made on the part of the purchaser, depending on the nature of the item, we may be able to fix or replace said item, but an additional fee must be paid in full before work will be completed. For all non-apparel items and ink print items, The Mom Cave & Co will apply a 10% discount to the cost of purchasing replacement items. For vinyl image apparel items requiring spelling corrections, a fee of $10.00 will be assessed to fix the personalization. SHIPPING & HANDLING: Shipping and Handling rates are based on the weight of all items in the order. Shipping times vary depending on the nature of the item and can take up to 1-2 weeks for shipment to leave our office. Please see each item description for further details. All items are shipped with Delivery Confirmation and a Tracking Number which will be updated through your PayPal invoice transaction within 24 hours of shipping. The Mom Cave & Co will not be held liable for your package after it has been scanned "Accepted" at the Post Office. If there are any issues after this point, you will need to contact the Post Office directly. PEAK SEASON runs from September 1st through December 31st, during which time shipping times may increase. RUSH SHIPPING: In the event that an item is needed RUSHED,The Mom Cave & Co must be notified within 24 hours of placing the order, and rush shipping fees will be assessed. FONTS: The font used for personalized items will be chosen to best fit the item at the discretion of The Mom Cave & Co and may differ from that in the example. PAYMENTS: Online payments are accepted in the form of PayPal or credit/debit cards. Local payments are accepted in the form of PayPal, credit/debit cards, cash and checks. All check payments require up to 7 business days to clear and your items will not be released until check has cleared. There will be a $30.00 fee assessed for any returned checks. This fee must be paid before your items will be released. *Out of state checks are not accepted.